null

FAQ

Frequently Asked Questions

How do I qualify for free shipping?

Where do you deliver to?

How can I check the status of my order?

What are the supported payment methods?

What should I do if I’m having trouble with my credit card at checkout?

If I order something that is no longer in stock what will happen to my order?

How do I know when an item will be back in stock?

How do I return an item?

What materials do we use in our jewelry?

How should I care for my new jewelry? 

Why are some pearl items knotted and some are not?

Why does my new pearl necklace look wrinkled?

I still have questions… how do I contact you?

 

How do I qualify for free shipping?

We offer FREE STANDARD SHIPPING via USPS First Class Mail on all U.S. merchandise orders $40 and over (excluding taxes). For shipments totaling less than $40, there is a delivery charge of $5.95 for Standard USPS First Class Mail shipping. Our standard shipping option usually takes 2-5 business days in transit but can sometimes take longer depending on your location.

 

Where do you deliver to?

We are happy to announce we currently ship Internationally including to Canada, Australia and the UK. For more information on domestic shipping within the US, please see our Shipping & Returns page. For International shipping, please refer here for full details. 

 

How can I check the status of my order?

After you place an order we will email you a confirmation. When your order ships, we will email you a tracking number so that you can track your shipment. If you have not yet received a tracking number please note, orders generally ship within 1-2 business days and personalized items ship in about 5 business days. Personalized items are made to order and do take a bit longer. If you need a rush on your item, simply email us and we can do a “rush service” for an additional fee.

 

What are the supported payment methods?

We currently support the following payment methods: 

- PayPal

- PayPal Credit

- Visa

- Master Card

- American Express

- Discover

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We also accept PayPal and PayPal credit

 

What should I do if I’m having trouble with my credit card at checkout?

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address. Try re-entering your credit card number, security code or CVV, and be sure that the card is current and valid. If after validating the information you've entered, an error message is received on the second attempt, contact your financial institution for further assistance.

 

If I order something that is no longer in stock what will happen to my order?

We try our best to keep the product availability on our site up to date. However, occasionally or during extremely busy periods, it is possible to place an order for a product which may have gone out of stock. In this case, we will cancel your order. 

If you paid via PayPal, you will be issued a refund for the amount paid. If you paid via credit/debit card your card will not have been charged. We apologize for any inconvenience. 

 

How do I know when an item will be back in stock?

Some pages have a notify me/email feature that lets us notify you when your product is back. If the product says "coming soon" or "temporarily out of stock," come visit us again soon.

 

How do I return an item?

We want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our jewelry. However, if you are not satisfied with your purchase, you may return most items to us for a full refund. Items must be in new, unworn condition 

If you would like to make a return, contact us at  sales@jeweledlullaby.com within 30 days of placing your order to obtain a return authorization number. 

Once a return is authorized, return the item in its original form and packaging. For your protection, return your order with a courier insured for the full amount. After we receive the returned items, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. If the return is a result of our error (you received an incorrect or defective item), we will cover the return shipping cost and send you a return shipping label. 

We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Once an RMA number has been received, please ship the item(s) by mail to: 

J. Lullaby
8161 E Kaiser Blvd #27284 
Anaheim, CA 92809

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo. See our Return Policy under the Shipping & Returns page for full details.

*Please note, we do not accept returns on personalized items or custom orders

 

What materials do we use in our jewelry?

Our jewelry is made with authentic 14K gold, 925 sterling silver, freshwater cultured pearls, genuine diamonds, real gemstones, Swarovski, and high-quality cubic zirconia. At this time, we do not offer gold jewelry that is plated or filled. We only use solid precious metals and premium materials so that our pieces will be a lasting keepsake for years to come.

 

How should I care for my new jewelry?

Gold - Items made with 14K gold can be cleaned with a small amount of dish soap, warm water, and a soft bristle toothbrush. Be sure to rinse any soap residue off of the jewelry afterward and dry with a soft cloth. 

Silver - Sterling silver can be polished with a polishing cloth and stored in an air tight plastic bag to prevent it from tarnishing. If your silver does tarnish do not worry, it is normal. Simply polishing the jewelry with a soft polishing cloth should remove mild tarnish. The best way to keep your silver jewelry from tarnishing is to wear it often. Our silver items that are rhodium coated are tarnish resistant. However, eventually as the rhodium layer wears away with use, the jewelry will become susceptible to tarnish. If this occurs, the item may need to be re-dipped if you would like restore the rhodium layer. 

Pearls - Pearls need moisture and air, please do not store your pearl jewelry in plastic bags or air tight boxes. If pearls do not have air and moisture they will become dehydrated and may crack. Wear them often and they will keep their natural luster. After wearing your pearls, gently wipe them with a soft cloth or slightly damp cloth to remove any lotion, excess oils, and perspiration. If needed, pearls can be gently washed with a bit of mild soap, water, and a soft cloth. Be sure to rinse off any residue and pat dry. Do not soak the pearls for any length of time, it can weaken the thread. Never wear pearls after washing them if the string is still wet, this will cause the thread to stretch. Remove pearl jewelry for showering or swimming. Finally, pearls should be stored flat, do not hang them in your jewelry box or closet. 

 

Why are some pearl items knotted and some are not?

Our full pearl necklaces are hand knotted for several reasons. First, the knots help protect the pearls from rubbing together and damaging their surface. Second, if a necklace were to break only one or two pearls will fall off the strand. The other pearls will be kept in place by the knots instead of scattering all over the floor. Our bracelets are hand strung on sturdy steel wire composed of 49 strands (for strength and flexibility) coated with either 14K gold or sterling silver depending on the style. 100% gold or silver wire is not advised because it is too soft to hold the weight of the pearls and beads. Because the bracelets are mixed with other beads they cannot be knotted in between as they are with the necklaces. However, the beading wire used is very strong and should not break easily. 

 

Why does my new pearl necklace look “wrinkled?”

When pearls are newly knotted, the knots are made very tight to account for the natural give of the string. The weight of the pearls will cause the string to relax a bit with a few wears and the necklace will drape perfectly. Because all knotted pearl necklaces do stretch with time, they will need to be re-knotted periodically. Usually this is done every few years depending on how often they are worn.

 

I still have questions… how do I contact you?

Customer service is a huge priority for us and we want you to know we are here to help with any questions you may have regarding our jewelry. If you cannot find the answer to your question on our FAQ page feel free to email us at info@jeweledlullaby.com. Or if you prefer to talk, you may reach us at 1-877-288-9080 during normal business hours. Our business hours are Mon-Fri, 10am to 5pm PST.