We are happy to offer free shipping on orders over $40 throughout the United States. Please see below for full details regarding our shipping policy. This information is for domestic shipping, shipping addresses within the United States only. If you are outside of the United States please refer to our International Shipping page here. Note: To ensure the secure delivery of your order, we do not ship orders to post office boxes.
- During peak holiday and promotional periods order processing times may be longer.
- Sales tax and engraving fee (if applicable) do not count toward the total amount.
- Complimentary shipping is only available for orders placed within the 48 contiguous U.S.
- Additional delivery charges may apply for Alaska, Hawaii, and Puerto Rico.
- Returns on orders with complimentary shipping are subject to the actual shipping costs incurred to ship the original order
- Refused Delivery/Return to Sender/Incorrect Addresses are subject to an additional delivery charge for re-shipment
We want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our jewelry. However, if you are not satisfied with your purchase, you may return most items to us for a full refund. Items must be in new, unworn condition. Note: we do not accept returns on personalized items or custom orders. Please see the list of items below NOT eligible for return.
If you would like to make a return, contact us at firstname.lastname@example.org within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
Once a return is authorized, return the item in its original form and packaging. For your protection, return your order with a courier insured for the full amount. The Jeweled Lullaby is not responsible for any items damaged or lost in transit. After we receive the returned items, you will receive your refund payment less any shipping charges. Shipping charges are non-refundable. For convenience you may opt to use our return label. If using our return shipping label, the cost of the label will be deducted from the total refund. If the return is a result of our error (i.e. you received an incorrect item), we will cover the return shipping cost and send you a return shipping label.
We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Once an RMA number has been received, please ship the item(s) by mail to:
8161 E Kaiser Blvd #27284
Anaheim, CA 92809
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The Following Items are NOT Eligible for an Exchange or Return :
- Personalized or Engraved Products
- Custom Orders
- Worn or Used Condition
- Damaged or Mistreated
- Lost or Missing Pieces
- Purchased Outside of our 30 Day Return window
**Any shipping charges incurred are non refundable.